Privacy Policy
Protecting your personal information is important to Raw African Products referred to as (“Raw African”, “we”, “our” or “us”). We strive to maintain our customers’ trust.
When does this Privacy Policy apply?
This Privacy Policy explains our practices in collecting, using and disclosing your personal information in the course of operating our business including our retail stores, online through Raw African’s website www.rawafrican.net, contact our customer service team, engage with us on our our social media accounts, and in other ways you engage with us.
For your convenience, the Services may contain links to other sites and advertisements that are not controlled or operated by Raw African. This Privacy Policy does not apply to those sites or advertisements. We are not responsible for, and this Privacy Policy does not apply to, the privacy practices or policies of other websites or third parties. Raw African encourages you to review the privacy policies of any third parties before disclosing your personal information to such parties or when visiting such third party websites.
What We Collect
The types of information we collect depend on the nature of your interaction with us. We may collect personal information such as:
- contact information such as your name, billing address, shipping address, telephone number, email address;
- account information such as username, password;
- order and refund history;
- payment information such as method of payment, credit and debit card information, amount paid, signature;
- demographic information such as age, language preferences and other demographic information;
- information about the devices you use to shop online;
- certain information and data that may be collected when you visit a Website, such as pages viewed, your IP address, browser information, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks, cookies and other online identifiers, or information collected when you interact with us on social media sites or through our electronic communications such as e-newsletters;
- your image with cameras used in our stores to track store traffic;
You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.
In some cases, such as when you ask us to ship an order or you purchase a gift, we may collect information about someone other than you, such as the name, address, telephone number and email address of the recipient. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including personal information of another individual, that is provided by you to Raw African.
How We Collect Your Personal Information
We collect personal information from you in a variety of ways when you interact with Raw African. Some examples include but are not limited to situations when you:
- create an account on our Website;
- order, purchase, exchange, return, or cancel an order for, any of our products or services, whether through a Website or in our retail stores;
- contact us, make an inquiry about any of our products or services or otherwise request information or assistance from us;
- communicate with our customer service representatives;
- sign up to receive catalogs and/or emails and information about new and limited edition products, special offers, events or other news;
- participate in or respond to consumer survey or requests for consumer opinions, concerns or preferences regarding our products and services;
- engage with us on social media;
How We Use Your Personal Information
Raw African uses your personal information to offer and provide products and services (including to confirm, process and track orders, shipping, payment, etc.), manage our relationship with you, verify your identity and address, carry on our business operations and as may otherwise be required or permitted by law or described in this Privacy Policy. Some examples of how we may use your personal information include (without limitation):
- to develop, enhance, improve, personalize, market, sell, or otherwise provide products, services or information;
- to administer your account;
- to conduct commercial transactions including to process and administer purchases, exchanges, returns or other transactions that you may engage in with Raw African, including at our stores or through our Services, and to communicate with you about those transactions;
- to contact you and respond to any requests or other communications that you may have had with us, including claims or requests for customer service;
- to provide you with catalogues and emails about products, special offers, events or other news (more information regarding our use of your email address is provided below in the section regarding “E-Newsletters and other Electronic Communications”);
- to summarize in an aggregate format for statistical and research purposes, including, without limitation, to provide portions of this aggregated information to vendors, service providers or consultants to, for example, gauge the level of interest in our Services, advertising campaigns and electronic communications, plan for Website infrastructure improvements and/or plan and evaluate marketing initiatives;
- to perform data analysis and help us improve and customize our product and service offerings, Services and customers’ experience;
E-Newsletters and other Electronic Communications
In certain circumstances, for example, if you sign-up or are subscribed to receive such information, we may send you communications about our products, services, special offers, events, new website features, changes to this Privacy Policy or other terms and conditions, changes to any of our programs in which you might be enrolled, or other news.
You can change your preferences or opt to not receive email marketing communications from us by clicking the unsubscribe link in any email communication from us, Please allow up to ten (10) days for your preferences to be processed. Even if you opt out of receiving email marketing messages, we may still contact you by email for transactional or account-related purposes like confirming or following up on a purchase, order or service request, responding to customer service inquiries, or notifying you of product recall information.
Cookies and Similar Technologies
We may use tracking tools like cookies, web beacons and pixel tags that collect data while you browse and maintain a record of your visit. These technologies help us improve the Websites and deliver more personalized service based on your online behavior. We also use cookies to assist with anonymous site traffic analysis, which includes tracking the time/date of visits, pages viewed, and referring URLs.
Most web browsers automatically accept cookies. If you would prefer to prevent your device from accepting our cookies, you may follow your internet browser’s steps for doing so on each device you use. Please note, however, that if you do disable cookies, you may not be able to shop on or access certain sections of our Websites. Also, your mobile device may not give you the ability to control cookies.
How We Disclose Your Personal Information
Raw African does not sell or rent our customers’ personal information to any third party. However, in the normal course of business we may share some of your personal information with our related parties and affiliates and with third parties acting on our behalf or as permitted or required by applicable law.
Related Parties and Affiliates
Service Providers
We may disclose or otherwise make available personal information to third party service providers for processing or other purposes that support or facilitate our business operations or provide services on our behalf, such as for shipping, payment card processing, supporting the content, operation and maintenance of our Websites, facilitating and collecting customer reviews, and conducting surveys, contests, sweepstakes and other promotions. We contractually require all such service providers to keep your information confidential and secure, and to have privacy policies and practices with respect to personal information that are comparable to ours.
Sale of Business
Raw African may disclose personal information we have about you in connection with a potential or actual purchase, sale, lease, merger, amalgamation or other type of acquisition, disposition or financing of all or part of our business or assets.
Consent
By submitting personal information to Raw African or its service providers, you agree that Raw African may collect your personal information and you consent to the use and disclosure of your personal information in accordance with this Privacy Policy and as permitted or required by law.
Raw African takes reasonable steps to protect personal information in our control against loss, theft, and unauthorized access, disclosure or misuse with administrative, technical and physical safeguards appropriate to the sensitivity of the personal information.
Unfortunately, despite these efforts, no security measures are perfect and hackers and other malicious actors may attempt to intercept or access the personal information described in this Privacy Policy.
Internet or wireless communications are never completely private or secure and there is always a risk that any messages or information you send to or through a website or by email may be intercepted by others.
If you create an account on a Website, you will need to set a password to access your online account. We strongly recommend that you set a strong password including a combination of letters (including a mix of upper and lower case), numbers and special characters, and do not disclose your password to anyone. Raw African will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or email messages).
You should also be aware that certain aspects of the Websites are not confidential and are available for public viewing. For example, any submissions that you post to any publicly available online forum or blogs or other publicly available features of the Websites are not confidential and may be viewed by other users of the Websites. By making personal information publicly available where the Websites allow you to do so, you consent to such publication by Raw African or its service providers.
Raw African Products
Bldg. 40 Ahmed El Zomor st., Nasr City, Cairo, Egypt
0225476174.